Last Updated: April 28, 2026
NERV-VIPER provides digital software products, API access, and security orchestration services. Due to the digital nature of our products and immediate access upon purchase, we do not accept returns or exchanges for our software licenses, API credits, or subscription plans.
If you encounter a critical technical issue that prevents you from accessing or using our services entirely, and our technical support team is unable to resolve the issue within a reasonable timeframe, we may, at our sole discretion, offer an alternative solution or compensation.
We cannot process returns for accidental purchases of higher-tier plans or additional token credits once the purchase is complete and the credits/access have been allocated to your account. Please review your order carefully before finalizing payment.
If you have any questions or concerns regarding our Return Policy or if you require technical support, please contact us immediately: